Consumer Services Field
Consumer services or customer services are categories of services that businesses offer to consumers, other enterprises and households. The primary goal of customer service is to fulfill a customer’s wants and expectations.
This typically entails a company and its employees offering consumers services that they might require another individual to perform because it is outside of their scope of expertise.
The consumer services field is a vast industry that provides a wide variety of services to consumers. These may involve grocery and food delivery, household cleaning, education and training courses, customer service, health care or financial assistance.
Examples of Consumer Services?
They include services provided by hotel companies, personal insurance, rail travel, education, health care, recreation, catering, tourism, media, finance, legal, entertainment, technology, and home maintenance. We distinguish it from consumer goods, other parts of consumer products.
What Companies are in the Consumer Services Field
- Amazon
Amazon offers roles from customer service associates to senior customer support managers. So you can apply based on your skills. The company prides itself on customer service. And that’s why they’re always looking for good professionals in the field.
Amazon has its headquarters in Seattle, Washington. Currently, the company’s workforce size is 1,608,000 employees. It is a company that has a large consumer base. And there are a lot of jobs in consumer services at Amazon.
- AT&T
AT&T is among the biggest companies in the consumer services field. There are lots of consumer services jobs that the company offers. These jobs include customer service representative, customer relations manager, etc.
The company also sells accessories besides voice, data, text, and other services. Naturally, they have a vast customer base to cater to.
The company offers both entry-level jobs and high-paying ones in consumer services. You can choose which job to apply for based on your skill set. Once you’re in, the company offers massive room for growth.
- Pfizer
Pfizer is a consumer services company in the pharmaceutical and biotechnology industry that partners with health care providers and government agencies to improve access to affordable health care.
Founded in 1849, Pfizer works to develop new, breakthrough medications that help prevent, treat and cure diseases.
Individuals interested in developing and providing accessible health care options to consumers might find job opportunities at Pfizer throughout the country, including some remote positions.
- Rover .Com
Rover.com is an online platform that connects dog owners with reliable pet care providers. Founded in 2011, this platform provides resources for dog walking, pet sitting, doggy day care and in-home boarding options.
With options for pet owners who live in the U.S., Canada and parts of Europe, Rover.com has plenty of employment opportunities for dog lovers, including positions in content creation, product management, engineering and operations.
- Walmart
Walmart is one of the biggest companies in the world. It is a multinational retail corporation that has lots of chains of departmental and warehouse stores. They also have ecommerce stores where they sell consumer products.
Walmart’s Headquarters are in Bentonville, Arkansas, United States. Currently, they have a workforce size of nearly 2,300,000 employees. In the United States alone, it employs around 1.6 million people.
- Bank of America
The Bank of America is a financial institution that helps individuals, businesses, and corporations with banking, asset management, risk management, investing, and so on.
The Bank of America currently serves nearly 68 million consumer and small business clients. The bank also boasts 56 million verified digital users. It has its headquartered in Charlotte, North Carolina, United States.
- McDonalds
McDonald’s is probably the most popular among the companies that has been listed. It is an American fast-food chain founded in 1940 with a huge global following and recognition. Being a fast-food chain, there are always loads of jobs to be had in the consumer services field at McDonald’s.
- Uber
Uber is a company that has changed how we live. We have Uber for going to work. We can order food via Uber eats. So, it is a company that serves a diverse group of consumers. The company has its headquarters in San Francisco
For a consumer-oriented company like Uber, there is always a need for sound professionals in the consumer services field.
- America Airlines
Providing a Good customer experience is vital for an airline. Naturally, American Airlines is one of the biggest companies in the consumer services field. The company has its headquarters in Fort Worth, Texas.
In the consumer services field, they have a variety of roles on offer. These include Passenger Assistance Representatives, Passenger Service Agents, etc. A career at the company offers the opportunity to travel the world while you work. Indeed a thing that attracts so many to the company.
- The Walt Disney Company
Disney is well recognized company and doesn’t need any new introduction because it is a famous company that is known across the world. They’re one of the world’s leading providers of entertainment. The company has its headquarters in Burbank, California.
In consumer services, the company has roles such as customer experience strategy manager. One can find entry-level jobs at the company and aim for lucrative senior-level positions